Control all requests related to spare parts from our customers to assure business result and total customer satisfaction with EMBRAER spare parts aftermarket service &support. To establish very good relationship not only with customers but also internally at the EMBRAER interface areas to assure prompt answer and mutual understanding between EMBRAER and its customers. Responsible for planning and implementing the sales activities related to spare parts program to achieve sales objectives.

 

If you are interested in this position, please share your CV to recruitment.china@embraer.com.br 

 

 

Coordinate with customer Contact Center and any other necessary interface areas in SJK and other sites to respond to customer’s inquiries and purchase orders within the time frame as per different priorities;

 

24/7 on call to help operators and EASC to communicate with Contact Center, help coordinate the warehouse operation, CAAC certification and documentations, and local customs clearance that make sure the spare parts to be delivered as service level agreed and to meet customer’s operation needs;

 

Coordinate with internal logistic team to ensure the parts delivered in accordance with CAAC/ANAC quality standard and shelf life acceptance level;

 

Provide day to day training to the operators, and whose imp/exp partners and customs clearance agent, to make sure the customs and tax policy are fully acknowledged. Provide duly supporting documentation, explanations and translations to answer government official’s enquiries;

 

Evaluate the root cause of disputes; provide recovery plan to guarantee customer satisfaction. Provide tutoring to customers the Embraer process and system to facilitate the daily operation;

 

Promote and stimulate spare parts sales to all EMBRAER customers through special programs and standard sales in order to assure the annual revenue target to the company and the minimum level of stock investment of our customers;

 

Ensure the spare parts sales and service revenue of its respective customers in accordance with the AP (Action Plan) by identifying Customers necessities and desires in order to create suitable solutions with consequent increase of spare parts & services sales revenue;

 

Maintain a trustable relationship with customers through a consistent and face to face contact in a regular frequency;

 

Work closely with Headquarters Procurement Dept in order to improve EMBRAER vendor performance in China. Feedback the customers’ requirements and claims to the procurement team;

 

Provide duly support to Finance department on account receivable, in order to reduce the overdue amount and maintain customers account in a healthy condition. Check with operator’s spare parts team, spare parts leaders and customs clearance specialist to make sure the payment request, invoice, purchase order, and customs bills have been passed to finance team. Handle the disputed invoices with all parties concerned;

 

To monitor and report on operators in grand China region and competitor activities and providing relevant reports;

 

Report the sales revenue in monthly basis;

 

Monitor and follow up on the back orders to expedite externally and internally to avoid any unnecessary delays;

 

Maintain and review the service contract, make sure the obligation, performance, payment and penalty, if any, are fully implemented;

 

Lead the kaizen or project or keep improving the current work process to control the operation cost, stock cost and minimize the local factors that affected the global KPI. At the same time, maintain the service competiveness and Embraer brand image in the market;

 

Working according to the Company’s compliance guidance and code of ethics.

 

 

 

Education

 

Bachelor degree or above, preferably but not limited to Engineering, Aviation, Quality and Productivity or equivalent

Experience

 

- At least 8 years of experience in spare parts customer support and logistics

 

- Experiences on marketing is a plus

 

- Experience in spare parts warehousing and logistics operation in multinational company environment

Language

 

Fluent English and Mandarin in both writing and speaking

Technical Knowledge/Specialization

 

- Team player and good communication skills

 

- Well organized attitude

 

- Willingness to learn and challenge

 

- Possesses and applies comprehensive knowledge of principles and practices in the work assignments, which typically are complex in nature

 

- Excellent presentation and facilitation skills, combined with a strong analytical/technical aptitude

 

- Ability to effectively prioritize and execute tasks while under pressure

 

- Senior negotiation and customer relationship management skills

Other Competencies

 

- Strong sense of ethics

 

- Ability to work with multicultural diversity, and often under very short deadlines